Frequently Asked Questions

Q: How do I pay for my rental?

A: A PayPal invoice will be sent to you after you complete your booking. This secure, trusted payment source will enable you to pay via credit card, and you will be given the option to pay only your deposit amount or the full amount. A separate email with your PayPal invoice will be sent within 12 hours of your online booking that will include instructions for payment and digitally signing your customer contract and waiver.

For bounce houses, simply choose the option "submit without payment" when completing your online booking through the website.

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax. For Moyock, Carrolton, and other areas further out we generally charge an additional $12.

Q: Do you deliver to other cities?

A: Sometimes, but deliveries outside of our service area depend on scheduling and may require a delivery fee. Our fire truck rentals are strictly limited to specific zip codes. One of the reasons for that is certain areas of Hampton Roads are not conducive for a fire truck rental (think busy downtown streets, oceanfront properties without public parking, etc), and we all know about Hampton Roads traffic. The last thing we want is to miss a child's party because we are stuck at the HRBT! We try and keep our fire truck rentals within a smaller service area to minimize the risk of being late.

Q: Why can't I immediately book the fire truck online and why do I need to give an address for a quote?

A. This is because we need to ensure the location of the fire truck rental is suitable for parking with a safe area for guests to enjoy it. We don't want you to book online and pay a deposit only to find out later that the rental isn't possible due to location restrictions, so we prefer to chat with you by email or phone. Neighborhoods, apartment complexes with spacious parking, and large gravel or hard surface driveways with room to maneuver are ideal.

Also, if you do rent a fire truck, consider giving your neighbors a heads-up that we will be there for the party; we'd hate to have them think we are there for an emergency and be concerned.

Q: Does the standard 6 hour rental time for bounce houses include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance which could be as early as 8am. If this is the case, we will call the Friday before to confirm that someone will be at the party location. The designated operator should be present for set-up.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Party Hero Rentals cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes! This is very important! A blower keeps air in the jump unit the entire time. Once unplugged they QUICKLY deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. If your unit loses power for any reasons, immediately evacuate any occupants from inside the rental.

The only exception is for high winds: If winds exceed 15-20mph, everyone should vacate the unit, and the blower should be turned off allowing the bounce house to deflate until winds are at an acceptable level again.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our policies page for details. Generally, the 20% deposit is non-refundable within 7 days of a rental unless we cancel an event for weather reasons. We monitor weather reports from several sources. If high winds, lightening, or heavy rain is in the forecast we may cancel an inflatable rental and you would receive a refund if WE cancel due to weather. Once an inflatable is delivered there is no refund.

Q: Do you require a deposit?

A: Yes all orders require a 20% Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.

Q: How big are the jumps?

A: All of our bounce houses have dimensions listed under the item description in length x width x height. Please consider that each inflatable also needs additional space on each side to secure tethers into the ground. A good rule of thumb is to allow at least an extra 10 feet on each side for tethering, plus consider the amount of space left over to host your guests and set up tables/tents/chairs, etc.

Also, make sure you have at least a 4 foot wide access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room, without steps or steep inclines.

Q: What do I need to do to prepare for a bounce house rental?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4-foot wide access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Our bounce houses require LARGE 30-inch stakes be driven into the ground. Check before we come for any in-ground electrical lines, pipes, sprinkler systems, etc in the area it will be set-up. We are not responsible for anything that is damaged while driving in stakes. For hard surface rentals only, sand bags will be used.
Make sure the area is free of any animals that could damage the unit. A dog trying to use it as a chew toy could leave you responsible for a hefty repair or replacement charge!

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Some other important things to know that may be covered in our contract or waiver, but we'll cover it again here:
NO: Silly string, sharp objects, footwear, streamers, confetti, glitter, face paint, or anything else that could damage, stain, or cause a problematic clean-up in our inflatables.
If you have any other questions, please feel free to call us any time at: 757-255-8091

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